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How We Protect Your Privacy on polatrik

When you open an account with us, your personal details, payment information and gameplay data stay secure and private.

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polatrik How We Protect Your Privacy on polatrik
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data or want to request access to your information, our support team is here to help. We respond to privacy requests within three working days. You can reach us through live chat, email or your account settings.

Team online

Live Chat Support

Open the chat bubble in your account lobby and select 'Privacy & Data'. Our team responds within two hours during 09:00–23:00 WIB, seven days a week.

Email Support

Send your request to [email protected] with your account email. We'll confirm receipt and reply within three working days with the information you need.

Account Settings

Go to Settings > Privacy & Data in your account dashboard to download your personal data, update preferences or request deletion where local law permits.

DATA SECURITY PRACTICES

How We Keep Your Information Safe

We use encryption to protect your password, payment details and account transactions. Our servers are hosted in secure data centres with 24/7 monitoring.

Encryption Standard

All deposits, withdrawals and login sessions use 256-bit TLS encryption. Your payment methods are stored on secure servers separate from your account profile.

Withdrawal Verification

When you request a payout, we match your withdrawal address to your account details and send a confirmation code via email before releasing funds.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can disable non-essential cookies in your browser settings without losing account access.

Login Security

We log every login from a new device and send you an alert via email. If you don't recognize the login, you can block that device from your Settings page instantly.

Data Retention

We keep your account data and transaction records for as long as your account is active. After closure, we retain records for the period required by Indonesian financial law.

Third-Party Access

We share data only with payment processors, banks and fraud-detection services where needed to process your DANA, OVO, GoPay and QRIS transactions. We do not allow marketing partners to access your account data.

Frequently Asked Questions About Your Data

Here are answers to the questions we hear most often about privacy on polatrik. If you don't see your question here, reach out to our privacy team using the contact methods above.

Yes. Go to Settings > Privacy & Data and select 'Download My Data'. We'll compile your profile, transaction history and login records into a file and email it to you within three working days. You can also request this via live chat or email support.

We retain transaction records for as long as required by local law, typically one to three years, to comply with financial reporting. Your stored payment method (DANA, OVO, GoPay, QRIS details) is deleted immediately after closure unless law requires us to keep it for audit purposes.

We send account alerts, deposit confirmations and withdrawal receipts via email by default. You control marketing emails in Settings > Notifications. You can disable promotional messages anytime; we'll still send you essential account and security updates.

Depends on local law. After account closure, we keep records required by Indonesian financial regulations. We can delete optional data (like your phone number or saved payment methods) on request. Contact our privacy team at [email protected] with your account details.

Only our payments and anti-fraud teams see your withdrawal address during processing. They use it solely to verify payouts and prevent fraud. Your address is not shared with other players, support agents or marketing staff.

You can update your email and phone in Settings > Account Details. We'll send a confirmation link to your current email before the change takes effect. This protects your account from unauthorized changes. Keep both updated so we can reach you about security alerts.

We track which games you open and how long you play to improve the lobby experience and detect technical issues. Players in Bandung and across Indonesia see the same lobby, but we personalize it based on your play history. You can view your gameplay data in Settings > Privacy & Data anytime.