Reference

Legal terms built around your account safety

We handle your account data, payment history, and personal information with clear policies that protect you.

Account protection verifiedTransparent payment flowsData security commitmentSupport access 24/7

How we handle your account and payments

polatrik Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with polatrik, your deposits via DANA, OVO, GoPay and QRIS trigger automated verification checks before funds enter the lobby. We retain transaction records for audit and dispute resolution. Your account stays active where local law permits; account closure requests are processed

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within 48 hours. Withdrawals require identity verification tied to your deposit method. We do not share your payment details with third-party merchants. All personal data is encrypted and stored on secure servers. Access to your account depends on local law and regional compliance rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about legal and account questions

Our support specialists handle account access issues, data requests, payment disputes and legal inquiries across multiple channels. Response times vary by channel; live chat reaches you fastest during peak hours. All requests are logged and tracked to resolution. We keep copies of your communications for compliance and dispute records.

Team online

Live Chat

Real-time support for account and legal questions. Available 24 hours daily. Average response time under 90 seconds during peak lobby hours.

Email Support

Submit legal questions, data access requests, or account disputes. We reply within 24 hours. Use this channel for formal documentation and record-keeping.

Account Dashboard

Review your deposit history, withdrawal status, and account settings directly in the lobby. Update your linked payment method or request account closure from your profile menu.

YOUR DATA, PROTECTED

How we protect your account and information

Data security runs through every part of your account. Deposits are verified against your linked DANA, OVO, GoPay or QRIS profile. We encrypt all communications between your device and our servers.

Encryption Standard

All transactions and account access use industry-standard TLS encryption. Your payment credentials never touch our servers directly; they route through verified payment processors.

Verification Process

Deposits require matching your account name to your linked payment method. Large withdrawals trigger additional identity checks. This protects your account from unauthorized access.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytical cookies help us understand how the lobby is used; you can disable them in your browser settings.

Data Retention

Account data stays active while your account is open. After closure, we archive records for three years for tax and audit compliance, then delete them securely.

Right to Request Changes

You can update your personal details, linked payment method, or contact information from your account settings. Contact support to request corrections to historical records.

Account Closure Rights

Request account closure at any time through the dashboard or support chat. Your final balance is withdrawn within 5 business days to your linked payment method.

Legal questions players ask us

After you request closure, we keep your transaction history and account records for three years for tax and dispute resolution. Personal details like your phone number and payment method are deleted from active systems within 30 days. You can request earlier deletion of specific data by contacting support.

Yes. Submit a data access request through the support team and we'll compile your account history, transaction logs, personal details and any communications within 14 days. The file is sent securely to your registered email or download link.

We store your linked payment method while your account is active. After closure, payment credentials are deleted immediately. Transaction records tied to those payments stay for three years for compliance, but no payment details are kept.

If a deposit via DANA, OVO, GoPay or QRIS fails to appear in your account within 5 minutes, contact support with your transaction reference. We verify the payment with the processor and return funds to your original payment method within 3–5 business days.

Your account is protected by password encryption and two-factor authentication on all withdrawals. If you suspect unauthorized access, change your password immediately and contact support. We investigate and reverse unauthorized transactions where evidence supports it.

Account access and game availability depend on local law. We verify your location during account setup and block services where local law does not permit. Our legal team monitors regional changes and updates policies accordingly.

Personal details like contact information and linked payment methods can be deleted on request. Transaction records required by tax or audit law must be retained for three years. Contact support to request deletion of non-mandatory records.

Legal terms built around your account safety

Contact us about legal and account questions

Live Chat

Email Support

Account Dashboard

How we protect your account and information

Encryption Standard

Verification Process

Cookie and Tracking

Data Retention

Right to Request Changes

Account Closure Rights

Legal questions players ask us

01 What happens to my data if I close my account?

02 Can I access a copy of all my account information?

03 How long does polatrik keep my payment details?

04 What is your refund policy if I dispute a deposit?

05 Am I protected if someone else accesses my account?

06 How does polatrik comply with Indonesian regional rules?

07 Can I request my account information be deleted sooner than three years?

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